Position Location:
Westminster, CO
Company Overview:
NOABRANDS is a global group of visual merchandising brands. Our Brands each have their own unique strengths but are all united by the same passion, expertise, and determination to advise our retail clients in designing retail spaces that optimize the visuality of their brand and the visibility of their product. Be it through catalog or custom solutions, we build in-store experiences that prompt shoppers to engage and Visualize Anything. www.noabrands.com
Position Overview:
The effective management of the scope and timing of assigned projects is a key requirement of the Account Manager. Success is achieved through a thorough understanding of each customers’ account, anticipation of needs, communication, responsiveness, lack of surprises, and seamless execution and is proven by the Customer being happy with our service, all leading to sales growth.
The Account Manager works closely with the NOA Brands customers and Sales Group to ensure their needs are met within the specified time frame. Specifically, the Account Manager is held primarily accountable for the overall wellbeing of the assigned accounts and is the primary contact with the Customer order fulfillment activities on a daily basis. The Account Manager is responsible for orders from the receipt of POs, through production, product delivery, and closing of the order. The Account Manager is expected to work with minimal supervision. Additionally, the position requires daily interaction with all teams including but not limited to: production, scheduling, logistics, and finance.
Responsibilities:
Key Accountabilities:
Directly manage defined customer accounts, including domestic and international accounts with day-to-day communication and relationships with clients
Creates long-term relationships with clients
Fully manages accounts from beginning to end, top to bottom
Serve as the interface between customer service and the sales team, working with Account Executives to ensure client needs are met in a timely and efficient matter
Informs the Sales team of delays and changes
Manages blanket releases
Implement Customer required standards
Arrange third-party freight
Escalation contact for Shipping discrepancies
Update team with weekly reports
Resolve invoice discrepancies/overdue accounts
Collect payment on prepay accounts
Request and ship out samples
Stage/inspect mannequins for quality on samples
Partner with Engineering to ensure that p/ns are set up correctly
Generates formal quotes, garners approval, and maintains a quote log.
Works with Operations to ensure orders are processed on schedule
Seeks additional sales opportunities and new projects within all assigned accounts and sub-brands.
Creates and maintains an “Account Catalog” per customer, detailing and documenting all current personnel/roles/contact information, projects and project status, current product mix, sales projections, unique requirements and demands, cultural notes, etc.
Acquires customer store openings and rollout schedules and ensures they are met with a 100% on-time delivery rate. Continually updates and monitors these schedules to ensure that production is properly coordinated with customer needs and expectations.
Tracks all customer blanket orders and communicates with customer when the blanket is running low either by item or in its entirety
Receives customer complaints and quickly facilitates to resolution
Is the leader in helping to solve problems that may arise for all assigned accounts and ensures that any issues with projects and orders are properly shielded from the customer to maximize a pleasant and seamless customer experience
Proactively coordinates with appropriate management to determine the best method of communication to the customer and offers alternative solutions to any challenges that arise
Qualifications:
What it takes to succeed:
Minimum 2 years experience with Account Management
A BS degree in Business Administration or related practical experience
Tremendous customer focus and the ability to act as the “voice of the customer”
“Do what it takes” attitude
Must be detail-oriented, proactive, and have very good follow-through
Excellent at follow-up and great sense of urgency
Excellent communication skills, both written and verbal
Strong organizational skills
Good working knowledge of all Microsoft Office applications, Outlook and Excel
Ability to anticipate the needs of sales, product development, and production
Knowledge of ERP systems
Compensation & Benefits:
Job Type: Full-time
Benefits:
Medical/Dental/Vision Insurance
401K Matching Program
12 Week Parental Leave Policy
Generous PTO
Bring Your Dog to Work
Flexible In-Office Hours
Health & Wellness Program
Pay: $50,000 - 60,000 annually DOE
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.
As part of our ‘For Every Body.’ core pillar, Fusion provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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